Give customers the answer
while they still want to continue.
AI support, right on your website. Answer from your business knowledge, help customers take the next step with connected Actions, and bring in your team when it matters.
Watch the film 1 min 18 sec
Meet Reesponder.
See how a question on your website becomes a helpful conversation and a useful next step.
Your knowledge. Your systems.
One helpful conversation.
Answer from your content, understand the page your customer is viewing
and connect the conversation to your systems and your team.
On the website
your customers already use.
A useful answer.
Right on the page.
Reesponder answers from your website, documents and the business information you provide. It can use the page a visitor is viewing and the customer context your integration shares, so the answer fits the question.
Help someone understand a product, find the right policy or work through a problem. Customers can ask in their own language without leaving the page to search for an answer.
Explore the productnext favourite.Explore the collection
How can we help you today?
Your support.
In full view.
See what customers ask, where conversations start and how your assistant responds. Review conversations, update Knowledge and manage your websites from one workspace.
Use what you learn to fill gaps in your content and improve future answers. Your team keeps control of the information behind the assistant.
Look inside the workspaceReesponderOverview☼ Light · Sign outYour support system is online.
11 active websites
One question.
A useful next step.
Use your business knowledge, work with your connected systems and bring in your team. All from the conversation already happening on your website.
Explore what Reesponder can doWhat does this customer need?
The answer is already in your business.
Reesponder uses your website, documents and added Knowledge to explain the details. Page context helps keep the conversation relevant.
Follow a real customer conversation“Do you ship to Germany?”
A request becomes a real operation.
Configured Actions connect to your API to retrieve information or make a change. Your system controls access, and changes wait for customer confirmation.
See the complete Actions walkthrough“Yes, add it to my basket.”
Your team picks up with the context.
The customer supplies their email and phone, then confirms the handoff. Your configured mailbox receives a conversation summary and their contact details.
See the customer and business perspectives“I’d like to arrange a test drive.”
Go beyond
answering questions.
Connect Actions to the systems your business already uses. Look up an order, check availability or submit a request directly from the conversation.
You choose the endpoint, the information collected and the results customers may see. Read lookups are available on Business; approved write Actions are available on Scale, with customer confirmation before execution.
Explore Actions and setupto my basket.
for £249.00?
Your basket
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A person when
it needs a person.
Give customers a clear way to ask for your team. With human handoff enabled, the visitor provides an email address and phone number, then confirms the request.
Reesponder sends the conversation summary and contact details to the address you configure. Your team can follow up with the context already in front of them.
See how human handoff worksReesponderCustomer needs
your help
Conversation summaryCustomer needs to change the delivery address before dispatch.
details shared with your team.
The next step starts with a question.
Different businesses. Different questions. The same helpful conversation, right on your website.
Your content supplies the answers. Connected Actions work with your systems.
When a customer needs a person, your team receives the conversation and contact details.
A few things worth knowing.
Straight answers about setup, knowledge and control.
Website knowledgePages and documents.
Customer contextShared by your integration.
Your controlSources and settings.
What makes Reesponder different from a normal support chatbot?
Reesponder turns a question on your website into a useful conversation, with answers tailored to your business and the page a visitor is viewing. Customers can compare options, understand a policy or find their next step in ordinary language. Add connected Actions and human escalation as your support needs grow.
What does Reesponder learn from my business?
It uses the website pages, documents and business guidance you add to Knowledge. Include product details, policies and answers your team gives regularly so customers receive relevant, consistent help. Review and update those sources in the workspace as your business changes.
Can Reesponder know which customer is asking the question?
Yes, when your integration shares customer context and the required identity checks are completed. That helps Reesponder tailor the conversation and retrieve authorised account information through configured Actions. You choose which details and permissions your integration provides.
Can I control what Reesponder can access and do?
You choose the Knowledge, connected systems and permissions available to your assistant. Configure read Actions for retrieving authorised information, and approved write Actions for tasks that need a confirmed next step. Test the setup privately before offering it to customers.
How difficult is it to install?
Add your website in the workspace, prepare your Knowledge and follow the installation guide for your platform. WordPress uses our plugin, while other sites can use the generated snippet. Check installation detection and try a few customer questions before going live.
Be there when
the question happens.
Give customers a useful way forward before a small question becomes a lost sale, an abandoned task or another ticket for your team.