Knowledge
Build, review and refresh the verified information behind your answers.
7 practical guidesGive answers a dependable source.
Knowledge is the stable information behind the conversation: accessible website content, Business facts and Answering guidance. Organize it around useful customer tasks, such as understanding delivery, returns or product care. Keep facts accurate, guidance specific and website scope intentional. A ready source is available to the assistant, but your team still owns the accuracy of the policy it contains.
Start with the overview, then choose the crawl or manual-content guide according to where the information lives. Review collected pages instead of assuming the whole site was copied. Maintain a short set of representative questions and repeat them after policy changes. Use authorized Actions for changing private records; shared Knowledge is not a customer database or a confidential instructions vault.
- SourceWebsite or focused manual facts
- ScopeThe websites that need the information
- ReviewAccuracy, exceptions and enabled state
- TestOrdinary questions and edge cases
A useful review loop ends with the customer question, not merely a successful save.
Build your source of truth
Understand website crawls, manual business facts and answering guidance, and choose the right scope for reliable customer-facing answers.
Read the guideCrawl your public website
Learn what Reesponder collects from a website, how same-host links and page limits affect coverage, and why a crawl is not live system access.
Read the guideAdd and maintain business facts
Write scoped manual Knowledge entries with verified policies and details, then update or pause them without changing old conversations.
Read the guideWrite useful answering guidance
Set clear handling rules for Reesponder without inventing capabilities, exposing confidential information or replacing actual business facts.
Read the guideReview what Reesponder knows
Search source titles, filter website and shared Knowledge, read collected documents and understand why a Ready source still needs a factual review.
Read the guideRefresh and correct Knowledge
Re-crawl changed website content, distinguish library refresh from source refresh, and understand when new answers use corrected information.
Read the guideTroubleshoot missing or failed Knowledge
Diagnose crawler access errors, missing documents, failed manual saves and incorrect answers using the controls Reesponder actually provides.
Read the guideYour website.
A useful conversation away.
Use the installation guide to get started, or ask our team about the setup your business needs.