Actions
Connect customer conversations to verified lookups and confirmed operations in your systems.
10 practical guidesMake the next step useful and controlled.
Actions connect a specific customer task to current information or an approved operation. Define the purpose, inputs, identity requirements, provider contract and allowed results before enabling. Business supports reads; Scale adds approved writes with exact customer confirmation. The connected business system remains responsible for record ownership, business rules and safe operation replay.
Start with one bounded task and use the configuration, field-mapping and testing guides together. For a custom endpoint, review the HTTP and network contracts rather than exposing a general provider API. Native order lookups and built-in requests have their own flows. Test unauthorized records and uncertain outcomes as carefully as success; a timeout is not proof that a write did nothing, and a recorded request is not an approved refund.
- CollectRequired operation inputs
- VerifyIdentity and provider ownership
- ExecuteRead or explicitly confirmed write
- PresentAllowed results and a clear status
Only the authorized, mapped outcome should become part of the customer’s answer.
How Actions work
Understand reads, confirmed writes, native order lookups and the boundary between Knowledge and your business systems.
Read the guideConfigure, import and manage an Action
Create a website-scoped draft, connect its credentials, test the saved revision and manage its lifecycle.
Read the guideInput fields and customer-visible results
Use the exact field-key, value and result-mapping rules accepted by the Action runtime.
Read the guideThe custom HTTP Action contract
Implement a GET lookup or confirmed POST operation with the exact headers, body and response rules.
Read the guideAuthentication and endpoint requirements
Protect private records and build an endpoint that works within Reesponder’s fixed network and response limits.
Read the guideCustomer identity and write confirmation
Understand email verification, its expiry and the explicit customer controls before a connected operation runs.
Read the guideTest before enabling
Run a real read or explicitly approved write test, inspect its result and verify the customer flow.
Read the guideActivity, errors and uncertain outcomes
Understand run statuses and recover from failures without accidentally repeating an external write.
Read the guideShopify and WooCommerce order lookups
Connect the native read adapters and understand their actual identity, order-reference and permission requirements.
Read the guideBuilt-in support and return requests
Record verified customer requests in the workspace without claiming to create an external ticket, approve a return or issue a refund.
Read the guideYour website.
A useful conversation away.
Use the installation guide to get started, or ask our team about the setup your business needs.