Plans, usage and billing
Understand your plan, conversation counting, payments, capacity and retention.
6 practical guidesUnderstand capacity before choosing a plan.
All plans use the same underlying AI intelligence. Choose based on monthly conversation capacity, connected capabilities, retention, service, analytics and branding. Read the exact conversation-counting rules before estimating demand: the first visitor message begins usage, with a six-hour window and groups of up to twenty AI answers for the same technically identified visitor and website.
Review the current Pricing page and checkout totals for the final purchase terms. Annual billing does not turn the monthly allowance into an annual usage pool. Paid top-ups add capacity to the current monthly period after confirmed payment and do not roll unused capacity forward. Use the subscription guide for changes and cancellation; website removal and browser redirects are not billing proof. Keep transcript retention and required accounting records as separate considerations.
- SelectPlan and monthly or annual billing
- ConfirmSigned payment and active entitlement
- UseCurrent monthly conversation capacity
- RenewMonthly allowance; no unused rollover
Payment timing and usage renewal are different concepts, including on annual subscriptions.
Plans and included capabilities
Compare capacity, history, connected Actions, team features and branding without changing the underlying intelligence.
Read the guideHow conversation usage is counted
Understand the first submission, six-hour visitor window, 20-answer segments and why usage is not a raw message count.
Read the guideUsage, automatic top-ups and limits
Read your current pool, control new automatic purchases and handle pending or failed top-up payments.
Read the guideCheckout, payments and account activation
Choose the correct checkout flow, understand verified payment status and recover from a missing activation email.
Read the guideChange a plan, manage renewal or cancel
Use the existing billing portal, understand access updates and prepare before a plan change or termination.
Read the guideConversation and Action retention
Choose transcript retention within your plan and understand which data expires with the conversation.
Read the guideYour website.
A useful conversation away.
Use the installation guide to get started, or ask our team about the setup your business needs.