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Plans, usage and billing

Understand your plan, conversation counting, payments, capacity and retention.

6 practical guides

Understand capacity before choosing a plan.

All plans use the same underlying AI intelligence. Choose based on monthly conversation capacity, connected capabilities, retention, service, analytics and branding. Read the exact conversation-counting rules before estimating demand: the first visitor message begins usage, with a six-hour window and groups of up to twenty AI answers for the same technically identified visitor and website.

Review the current Pricing page and checkout totals for the final purchase terms. Annual billing does not turn the monthly allowance into an annual usage pool. Paid top-ups add capacity to the current monthly period after confirmed payment and do not roll unused capacity forward. Use the subscription guide for changes and cancellation; website removal and browser redirects are not billing proof. Keep transcript retention and required accounting records as separate considerations.

Subscription payment and monthly capacityA quick view
  1. SelectPlan and monthly or annual billing
  2. ConfirmSigned payment and active entitlement
  3. UseCurrent monthly conversation capacity
  4. RenewMonthly allowance; no unused rollover

Payment timing and usage renewal are different concepts, including on annual subscriptions.

Guide 9 min read

Plans and included capabilities

Compare capacity, history, connected Actions, team features and branding without changing the underlying intelligence.

Read the guide
Guide 8 min read

How conversation usage is counted

Understand the first submission, six-hour visitor window, 20-answer segments and why usage is not a raw message count.

Read the guide
Guide 8 min read

Usage, automatic top-ups and limits

Read your current pool, control new automatic purchases and handle pending or failed top-up payments.

Read the guide
Guide 8 min read

Checkout, payments and account activation

Choose the correct checkout flow, understand verified payment status and recover from a missing activation email.

Read the guide
Guide 8 min read

Change a plan, manage renewal or cancel

Use the existing billing portal, understand access updates and prepare before a plan change or termination.

Read the guide
Guide 8 min read

Conversation and Action retention

Choose transcript retention within your plan and understand which data expires with the conversation.

Read the guide
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