Knowledge you maintain.
Connect website content, inspect collected sources and add verified information directly. Keep the assistant's reference material aligned with your business as products, services and policies change.
Your customers need more than a chat box.
They need the right answer, a useful next step and a business that can follow through. Reesponder brings those moments together on your website.
Compare the ways customers find help, then see what changes when your content, connected services and team work through one conversation.
Compare what happens after the question.
These are different approaches to customer support. The comparison below describes their usual role; individual tools and configurations vary. Reesponder brings the capabilities in the final column into one website experience, with availability determined by your plan and setup.
| Customer need | FAQ & search | Scripted chatbot | Live chat & forms | Reesponder |
|---|---|---|---|---|
| Understand an answer | Read pages and assemble the details. | Follow the paths prepared in advance. | Ask a person, live or through a submitted request. | Ask naturally and receive an answer using your website Knowledge. |
| Ask a follow-up | Search again or keep reading. | Continue along the configured branches. | Continue with the person handling the enquiry. | Keep the conversation going, with the previous exchange as context. |
| Discuss the current page | Interpret the page yourself. | Depends on the configured page rules. | Share the page with the team. | Ask about the page being viewed, using the available page context and Knowledge. |
| Get help outside staffed hours | Published information remains available. | Configured flows remain available. | Leave a message for the team. | Continue asking questions and submit a human handoff when needed. |
| Look up account information | Use a separate account area. | Requires a connected workflow. | The team checks its business systems. | Use configured Actions and the required customer verification to retrieve authorised data. |
| Complete a task | Navigate to the relevant page or form. | Requires a configured integration. | Ask the team to carry it out. | Connect an API action, collect the inputs and confirm supported write operations in the chat. |
| Bring in a person | Find the contact details. | Use the configured handoff route. | Contact the team directly. | Send the conversation, summary and visitor contact details to the configured team mailbox. |
| Improve the experience | Update the published pages. | Maintain branches and scripted responses. | Review enquiries and team feedback. | Review conversations, maintain Knowledge and use the available analytics to guide improvements. |
Your website has information.
Your visitor has a decision to make.
A help page can explain a return policy. A product listing can describe a specification. A search box can find the page. Reesponder helps the visitor use that information in the conversation they are actually having.
Someone choosing a car can explain their budget and preferences, ask a follow-up about a suggested model, then continue asking questions on its listing. Someone considering your service can ask how it works before deciding whether to contact you.
Beyond a list of prepared replies.
With a scripted flow, the business prepares the routes through the conversation. With Reesponder, your website content and added Knowledge support questions phrased in the customer's own words. Your team maintains the information behind the answers rather than writing a separate branch for every possible wording.
Follow a customer from question to enquiryAn answer can lead directly to an action.
Explaining how to check an order is useful. Checking the authorised order through a connected API is a different level of service. Reesponder Actions gives the conversation a route into the systems your business uses.
Configure the task, describe when it should be used, choose the inputs and select the response fields customers may see. Test the connection before enabling it. The visitor can ask in everyday language without knowing the name of your action or its endpoint.
Read the information. Confirm the next step.
A read action can retrieve information such as order status or product availability. A write action can submit a request or update a connected system after the visitor confirms. Your API defines the operation, its permissions and its result.
Our Actions walkthrough follows purchase history, product selection, a basket and a service booking through a connected example. It shows the setup alongside the customer conversation, so you can see what makes the experience work.
Explore the complete Actions walkthroughGive your team the conversation.
Not just another blank form.
Live chat puts a person into the conversation. A contact form collects a message. Reesponder helps the customer first, then carries the conversation into a human handoff when personal attention is needed.
The visitor supplies an email address and phone number and confirms the request. The configured team mailbox receives a summary, the conversation and those contact details. Your team can follow up with the substance of the enquiry already in front of them.
Useful before the team replies.
By the time a buyer asks to speak with you, they may have narrowed their choice, explored the details and explained what they want to do next. That gives the person replying a clearer starting point and gives the customer less to repeat.
See the enquiry reach the businessThe conversation is only the visible part.
Behind it is a workspace for managing the information, connections and conversations that make support useful.
Conversations you can review.
Open the exchange in your workspace and see what visitors asked. Use real enquiries to identify missing information and recurring points of confusion.
Connections you configure.
Actions gives each task an explicit endpoint, inputs and customer-visible response fields. Installing the widget and connecting private business data are separate setup steps.
A workspace across websites.
Manage connected websites and their Knowledge, installation and appearance settings. Choose capacity and controls that suit the number of sites and conversations you support.
A support system.
A clear place in your business.
Reesponder is a website customer-support system. Its role is to help visitors understand your offer, take supported next steps and reach your team with context.
Your website remains your storefront. Your connected API remains responsible for its business operations. Your team remains responsible for personal follow-up. Reesponder connects those parts through the conversation instead of asking the visitor to work out the route alone.
It is more than a standalone text generator or a decorative chat bubble. You get the customer-facing widget and the workspace behind it, with website Knowledge, conversation review and the connected capabilities available on your plan.
All plans receive the same underlying AI intelligence. Choose between plans for capacity, retention, service, analytics and branding, rather than paying to make the assistant smarter.
A few things
worth knowing.
Can we keep our existing website?
Yes. Reesponder is installed on the website you already operate. The Implementation guides cover the general setup and the WordPress, WooCommerce and Shopify routes.
Do we need Actions to answer product questions?
No. Website Knowledge supports questions about your published products, services and policies. Actions is the additional connection for retrieving data or carrying out operations through an API.
Does installing the widget connect customer accounts?
Private account information is connected separately through authorised integrations. Configure the relevant action and customer verification for the information being requested.
How should we choose a plan?
Start with your expected conversation volume, connected websites and required capabilities. The pricing comparison lists current allowances and which plans include Actions, human escalation and other controls.
Where can we see the actual experience?
The Showcase follows a website visitor through a purchase enquiry and human handoff. The Actions page covers connected tasks. The Product page lets you explore the workspace behind both.
See the difference
in a real conversation.
Start with the customer experience. Then choose the setup that fits your business.