Upload the plugin, connect your workspace and enable the chat. The same setup brings Reesponder to a WordPress website or a WooCommerce storefront.
Follow the setup
Add the website in Reesponder and open the WordPress installation instructions.
In Reesponder, open Websites, enter a name and your public domain, then click Start automatic setup. Open the new website when its initial crawl has finished.
Use your public website address, not the /wp-admin address. Have a WordPress administrator account ready with permission to install plugins. WooCommerce stores follow this same WordPress installation route.
Use the plugin offered in this website’s Installation tab. Download the ZIP and keep it ready for the next step.
Download the ZIP offered in the website’s Installation tab. Keep it as a ZIP file: WordPress expects the archive during upload. There is no need to edit a theme file for this plugin route.
Keep the plugin as a ZIP archive. WordPress installs the files and then asks you to activate the plugin.
Click Download WordPress plugin in Reesponder. Keep the downloaded file as a ZIP. In your WordPress dashboard, go to Plugins → Add Plugin → Upload Plugin.
Open the WordPress dashboard for the same domain you added to Reesponder. The plugin installation is performed in WordPress; the website’s Knowledge and assistant settings remain in your Reesponder workspace.
The upload form accepts the ZIP downloaded from Reesponder. You do not need to extract it or edit your theme.
Choose the Reesponder plugin archive from your computer. If your WordPress account does not offer plugin uploads, use an administrator account or ask the person who manages the website to install it.
Select reesponder-wordpress.zip and click Install Now. Once WordPress confirms the installation, click Activate Plugin.
Check that the selected file is reesponder-wordpress.zip, then start the installation. Wait for WordPress to report the result before moving to the next step. Selecting a file alone does not install the plugin.
Activation makes the plugin available in the WordPress sidebar. The next step connects it to your Reesponder workspace.
Installing and activating are two separate steps. After activation, open the Reesponder entry in the WordPress sidebar to continue with the account connection.
Approve the website connection in Reesponder, then return to WordPress.
Open Reesponder in the WordPress sidebar and click Connect Reesponder. Sign in if asked, choose your workspace and check that the website address is correct before approving.
The connection takes you to Reesponder to authorise the website. Use the account that has access to the intended workspace. You do not need to paste an API key into the WordPress plugin for this flow.
Check the displayed website address and choose the correct workspace. Approve the connection to return to WordPress.
Review the displayed website address before approving. If your account has more than one workspace, choose the one that should manage this website’s Knowledge, conversations and settings.
Once connected, enable the widget in the plugin and refresh any cached website pages.
Back in WordPress, check that the workspace is connected and click Enable widget. If you use a page cache, clear it so visitors receive the updated page.
The connected account and the visible widget are separate controls. Enable the widget, then clear any website page cache so visitors receive the updated page. The chat appears on the public website, not inside the WordPress administration dashboard.
Open the website as a visitor and test the assistant with a question grounded in your content.
Reload the public website, open the chat and ask a question. You can return to the plugin and click Check connection to confirm that the widget was detected.
Open the public website after enabling the widget. Look for the launcher and return to the plugin to check the connection. A cached page can continue showing the earlier version until its cache is refreshed.
Ask about something customers would expect to find on this website. Review the response before sharing the chat with visitors.
Try a question about the page you are viewing and review the answer in the context of your website. For WooCommerce order lookups, connect the authorised order-status Action separately; the chat installation does not automatically expose customer orders.
Take a few minutes to check the details that turn a visible chat into useful customer support.
Check what the assistant knows about your website. Add missing details such as delivery rules, support hours and service information in the panel. Use questions your visitors would actually ask.
Explore the workspaceKnowledge answers questions. Actions can connect the conversation to your systems for tasks such as an order lookup, a basket update or a service request.
See Actions in practiceConfigure human escalation for your website, then review incoming conversations. Give your team a clear route to follow up when a visitor needs help beyond the assistant.
Open your workspacePractical answers for the person connecting your website.
This guide uses the same WordPress plugin to add the chat to a WordPress website or WooCommerce storefront. Order lookups are configured separately through Actions.
No. Upload reesponder-wordpress.zip directly through Plugins → Add Plugin → Upload Plugin. WordPress handles the archive.
After approving the workspace connection, return to the plugin and use Enable widget. Then open the public website to load it and confirm the installation.
The plugin route does not place the snippet into a specific theme file. Keep the plugin active and check the public website after a theme change. The theme must support the normal WordPress footer hooks.
Use a WordPress account with permission to install plugins, or ask your website administrator to complete the upload and activation.
No. To retrieve WooCommerce order information, configure the relevant authorised Action and its access controls. Installing the chat and granting access to private data are separate steps.
Connect the domain, complete the installation and try the experience yourself.
